The Direct Debit Guarantee protects customers from payments taken in error. In the case of any incorrect or fraudulent payments, the payer is entitled to a full and immediate refund from their bank.
The Direct Debit Guarantee (or the “Direct Debit Indemnity”) is the Direct Debit scheme’s customer protection. The Guarantee protects customers against payments made in error or fraudulently, making Direct Debit the UK’s safest payment method. The full text of the Direct Debit Guarantee is available below.
Each of the above protections are enforced by the banks and so form an intrinsic part of the Direct Debit scheme. Refunds and cancellations are processed by the payer's bank without prior discussion with the merchant.
If you have any further questions about Direct Debits please do not hesitate to contact us. Please ring 01524 844684.
BUSINESS DIRECTORIES LIMITED
Registered Office: 82 Dale Street, Lancaster, Lancashire, LA1 3AW.
Registered in England No. 09559325.
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